FAQ

SIZING WHAT SIZE SHOULD I ORDER?

We provide accurate measurements alongside each product within the product description are, product measurements are taken laying flat on a table. We also recommend paying attention to the fabric content –  i.e. 100% cotton is not stretchy as a polyester/spandex combination. If you have questions regarding a specific product feel free to contact customer support at [email protected] If you have a question outside of business hours, we will get back to you on the next business day.

MY ORDER HAS BEEN PLACED, BUT I NEED TO CHANGE SOMETHING.

Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel and replace the order please email [email protected]

WHAT DOES "UNFULLFILLED" MEAN?

“Unfullfilled” status means that your order has been received and is waiting to be packaged. Once your order is shipped, you will be sent a confirmation email with a tracking number so you can see exactly when your package will arrive.

WHY WAS MY CARD REFUNDED?

Unfortunately, one or more items on your order was not available at the time of purchase. As a result, your card was refunded for the item’s purchase price. We email customers regarding oversells before your order is shipped, and apologize for any inconvenience it may have caused you.

THE ITEM I PURCHASED LAST WEEK IS ON SALE! NOW WHAT?

Unfortunately, due to the nature of online retail, Hybrid Fashionista does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at Hybrid Fashionista’s discretion. You may return the item you purchased and place a new order for the item from your store credit balance, but we cannot guarantee there will be stock remaining once your return is processed.

WHO DO YOU SHIP THROUGH?

We ship orders through varies Postal Services. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number that can be used to track your parcel. Please note your parcel will need to be sign for, a signature is always required.

WHEN WILL MY ORDER SHIP?

We know how excited you are to receive your new items, so we want to get them to you as quickly as possible. Most order process within 3 to 5 business days of submitting your order.

DO YOU OFFER EXPEDITED SHIPPING?

At present we do not

DO YOU SHIP INTERNATIONAL?

Yes we do

RETURNS WHAT IS YOUR RETURN POLICY?

Need to return? No problem, please drop us an email with a return request. Based on your location we will processes your return and give you the best return address and instructions on where we need the parcel returned. We have a return address in Miami USA for our USA customers and a UK return address for all other countries. All returns are processed by a 3rd party inventory checking company to ensure quality control. Once your return has been received and accepted, we will issue you a store credit eGift Card that never expires. Please make sure that all tags and labels are still attached to the item of clothing, please makes it easier for us to identity your and processes your return. Please make sure your returned item is free of stains & smells.

IF MY RETURN IS ACCEPTED, WHEN WILL I GET MY STORE CREDIT?

An eGift Card will be issued for the purchase price of all eligible returned merchandise. We do not offer refunds. No exceptions. The eGift Card may then be used to purchase that same item in a different size or a completely different item. eGift Cards never expire.

WILL I BE NOTIFIED WHEN MY RETURN HAS BEEN PROCESSED?

Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your gift card is ready. Please check your spam folder for Gift Card notifications. You should expect this email within 2 business days of your return being signed for & received at the inventory checking facility.

I RECEIVED INCORRECT ITEMS, WHAT DO I DO?

Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it to [email protected] – Please provide your reference order number in your email. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.

WHY DIDN’T I RECEIVE STORE CREDIT?

FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 15 day time frame are not eligible for return and may not be accepted for store credit. You can find our full return policy above, which may help to answer more of your questions.

ONE OF MY ITEMS IS DAMAGED, WHAT DO I DO?

f you believe the item you received is damaged, please email [email protected] with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.

CAN I EXCHANGE MY ITEMS?

We want to provide you with everything you need for a trendy and stylish closet, but we do not process exchanges. If you would like to return your item, you may do so for store credit. After the item is returned to us, the resulting store credit never expires and can be used towards a replacement or future purchase.

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