WHO DO YOU SHIP THROUGH?
We ship orders through varies Postal Service like UPS, DHL & more. When your product has been shipped, you will receive a Shipping Confirmation email with a tracking number.
WHEN WILL MY ORDER SHIP?
Most order process within 3 to 5 business days of submitting your order.
DO YOU SHIP INTERNATIONAL?
Yes we do!
RETURNS WHAT IS YOUR RETURN POLICY?
Please email your return request. We will give you and address to mail your parcel to. We have a return facility based in Miami for our USA customers and a UK address for all other countries. All refunds will be credited with a eStore voucher valid for 365days. We do not offer refunds. No exceptions. Please be sure that there are no smells, stains and all the tags and labels are never removed from the item your purchased.
WILL I BE NOTIFIED WHEN MY RETURN HAS BEEN PROCESSED?
Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your eVoucher is ready. Please check your spam folder for the eVoucher notifications. You should expect this email within 2 business days of your parcel being signed for at the return address provided to you.
I RECEIVED INCORRECT ITEMS, WHAT DO I DO?
Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with item SKUs on the clear bags the items arrived in and email it to [email protected] Please provide your order reference number in your email. We will review these images and respond within 24 hours(weekdays only) to resolve this issue.
WHY DIDN’T I RECEIVE STORE CREDIT?
FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 15 day time frame are not eligible for return and may not be accepted for store credit.
THE ORDER I RECEIVED IS INCORRECT, WHAT DO I DO?
Oh no! If the order you receive is incorrect, please email us at [email protected] ASAP with your name, order number, and a brief description of the situation. We will be happy to resolve the issue.
ONE OF MY ITEMS IS DAMAGED, WHAT DO I DO?
If you believe the item you received is damaged, please email [email protected] with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution.
CAN I EXCHANGE MY ITEMS?
We do not offer exchanges. If you would like to return your item, you may do so for a eStore voucher. After the item is returned to us, the resulting eStore Voucher and can be used towards a replacement or future purchase. eStore voucher is valid for 365 days.
Packages rerouted back to Hybrid Fashionista for reasons including but not limited to: an insufficient/incorrect address or failure to pick up your package from the post office within a reasonable time frame after home delivery was attempted. *PLEASE NOTE that we do not input addresses ourselves. The address you enter during checkout is the address that prints out on the shipping label. Therefore, please ensure that all addresses are correct, as orders are printed as directed by the customer and CAN NOT BE CHANGED after the order is placed. If your package is returned to us, once we receive it, we will contact you via the email address submitted during checkout to notify you that we have received your package. The customer is responsible for the cost of re-shipping the parcel.